Status: We have identified the cause of the issue and are working on a resolution. Impact: All self-hosted deployments. Summary: Beginning approximately 07:00 UTC 2026/02/07, users may be unable to create new credentials using the Connect Flow. Existing credentials and event processing are unaffected. Workaround Credentials can be created manually in Tines. You can follow the instructions found here https://www.tines.com/docs/credentials/ Next Steps: Our engineering team is working to resolve the issue. If you need any assistance with creating credentials or any other part of your workflow, please contact support. We appreciate your patience and apologize for any inconvenience caused. A further update will be provided next week.

Affected Tenants: All Tines cloud tenants, excluding ap-southeast-2 (AWS Sydney) Maintenance Window: February 21st 14:00 UTC – 16:00 UTC What to Expect: 1. Event processing and all other functionality will continue uninterrupted 2. Active UI sessions will be disconnected during the update 3. Users can sign back in during the maintenance window Check Your Region: To determine if this maintenance affects your tenant, visit https://<tenant-domain>/info to see your hosting region. Questions? Please visit https://status.tines.com/ for details Contact our support team using any method listed at https://www.tines.com/getting-answers-to-your-tines-questions/