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Incident History

November 2024
Some users unable to log in to their Tines cloud tenant
Resolved in 23 minutes - 2024-11-14 21:08:14 UTC
Issue with some Run Scripts and Automatic Mode Event Transforms
Resolved in 3 hours - 2024-11-11 18:56:00 UTC
Unable to push changes to some stories from test to live
Resolved in 7 hours - 2024-11-06 19:31:24 UTC
Issues accessing Tines hosted in eu2
Resolved in an hour - 2024-11-05 15:54:06 UTC
October 2024
Exporting or moving workflows from Test to Live converted no match connectors to match connectors
Resolved in 2 hours - 2024-10-30 15:07:00 UTC
Issue with Tines pages with multiple buttons
Resolved in 4 hours - 2024-10-24 16:12:00 UTC
Some users on tenants using OIDC SSO unable to log into Tines cloud tenants
Resolved in 2 hours - 2024-10-23 14:28:27 UTC
September 2024
UI and event processing delays in US-1
Resolved in 7 hours - 2024-09-25 16:01:18 UTC
Google login not working for some tenants
Resolved in 4 hours - 2024-09-24 15:45:00 UTC
Issues with workflow runs in Tines
Resolved in 2 hours - 2024-09-19 16:44:20 UTC
Issue accessing Cases for some Tines cloud users
Resolved in an hour - 2024-09-03 16:24:00 UTC
August 2024
No incidents for this month
July 2024
Tines UI issues affecting some customers when editing a story with change control enabled
Resolved in 11 hours - 2024-07-12 21:00:53 UTC
June 2024
Response Enabled Webhooks in a partially degraded state.
Resolved in 11 minutes - 2024-06-24 20:15:00 UTC
Delayed action runs for some Tines tenants
Resolved in 2 hours - 2024-06-20 13:00:00 UTC
Sending emails delayed from some Tines cloud tenants
Resolved in 33 minutes - 2024-06-18 16:33:08 UTC
May 2024
Error with pages with a drop down field
Resolved in 2 hours - 2024-05-13 16:01:41 UTC
Possible performance issue on euwest1a tenants
Resolved in 38 minutes - 2024-05-02 10:48:04 UTC
April 2024
No incidents for this month
March 2024
Possible performance issue on us1 tenants
Resolved in 2 hours - 2024-03-25 11:04:36 UTC
Performance issue on eu2 tenants
Resolved in 3 hours - 2024-03-08 17:05:28 UTC
February 2024
Event Processing Errors in EUWest1A
Resolved in 7 hours - 2024-02-11 16:00:00 UTC
Email Errors on EuWest Tenants
Resolved in 2 hours - 2024-02-08 21:53:07 UTC
January 2024
Performance issue on euWest1A tenants
Resolved in an hour - 2024-01-26 09:40:00 UTC
Possible issues with Tunnel connections
Resolved in an hour - 2024-01-08 11:47:28 UTC
December 2023
Possible delayed action runs for some tenants on EU cloud
Resolved in a minute - 2023-12-18 21:50:00 UTC
November 2023
No incidents for this month
October 2023
Possible degraded performance with EU cloud tenants.
Resolved in an hour - 2023-10-18 19:29:51 UTC
September 2023
No incidents for this month
August 2023
No incidents for this month
July 2023
No incidents for this month
June 2023
Actions involving multiple DATE formulas returning errors
Resolved in 5 hours - 2023-06-27 21:34:11 UTC
Action runs delayed
Resolved in 3 hours - 2023-06-27 11:45:05 UTC
Cloud Tines tenants unable to publish stories
Resolved in an hour - 2023-06-23 23:10:00 UTC
Tines Build APIs not functioning on cloud tenants
Resolved in 6 hours - 2023-06-07 19:34:21 UTC
May 2023
No incidents for this month
April 2023
Scheduled Maintenance - Wednesday 19th April 08:00 IST/03:00 EST
Resolved in 30 minutes - 2023-04-19 07:30:00 UTC
Scheduled actions in unpublished stories activated between 08:30 and 10:25 UTC Saturday April 15th
Resolved in 2 hours - 2023-04-15 09:25:00 UTC
Scheduled Maintenance - Saturday April 15th
Resolved in an hour - 2023-04-15 08:49:05 UTC
Tines unavailable for some users
Resolved in 10 minutes - 2023-04-04 20:58:23 UTC
March 2023
Elevated error rates on shared stacks
Resolved in a minute - 2023-03-23 16:07:00 UTC
Issues creating new stories
Resolved in a minute - 2023-03-16 13:59:00 UTC
Action runs significantly delayed
Resolved in an hour - 2023-03-13 10:26:42 UTC
"We're sorry, an error has occurred" message appearing for some Tines cloud tenants
Resolved in an hour - 2023-03-08 15:39:00 UTC
February 2023
Transitioning Between Multiple Pages
Resolved in an hour - 2023-02-23 14:29:31 UTC
Tines Cloud Tenant Outage
Resolved in 15 minutes - 2023-02-15 14:51:52 UTC
January 2023
No incidents for this month
December 2022
No incidents for this month
November 2022
Some Tines forms will have title and description fields repeated
Resolved in a minute - 2022-11-22 10:30:00 UTC
Delay Actions fail to emit some Events
Resolved in a day - 2022-11-16 11:38:17 UTC
October 2022
Webhook, API & UI errors on multitenant stack
Resolved in a minute - 2022-10-07 18:23:25 UTC
September 2022
UI Errors
Resolved in a minute - 2022-09-29 17:12:00 UTC
5xx responses for single tenant cloud customers
Resolved in a minute - 2022-09-24 07:55:00 UTC
August 2022
Action Runs delays for multi-tenant cloud customers
Resolved in a minute - 2022-08-26 21:00:00 UTC
Scheduled actions not running for customers on legacy license
Resolved in a minute - 2022-08-18 11:13:00 UTC
Webhooks not processing requests
Resolved in 2 hours - 2022-08-17 17:54:34 UTC