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Open Incidents

Potential impact to self hosted customers who adopted Helm charts prior to January 26, 2026.

Running for 10 days
Latest update
Problem detected
Investigating
Upgrading a self hosted instance with the current Helm charts customers are at risk of deleting the current namespace and potential data loss. Self hosted customers who adopted Helm charts prior to January 26, 2026 are advised to not upgrade their self hosted instances via Helm charts until further advised. The Engineering team are investigating this behaviour and we will notify affected customers when they can safely upgrade via Helm charts. Thank you for your patience and we apologize for any inconvenience caused. Please contact Tines support should you have any questions.
2026-07-02 23:39:23 UTC - 10 days

Incident History

July 2026
No incidents for this month
June 2026
"Could not load build panel" Error In Run Script Action Build Panel
Resolved in an hour - 2026-06-24 16:27:39 UTC
Possible performance issues for Tines tenants hosted euWest1a
Resolved in 2 hours - 2026-06-04 09:02:13 UTC
May 2026
Tunnel UI and health checks failing
Resolved in 4 hours - 2026-05-12 17:32:59 UTC
Issues Authenticating into Tenants
Resolved in 16 minutes - 2026-05-11 17:35:20 UTC
April 2026
Delayed Action Runs - US1 Stack
Resolved in 6 hours - 2026-04-17 21:31:00 UTC
March 2026
No incidents for this month
February 2026
Self hosted tenants unable to create new credentials via Connect Flow
Resolved in 19 days - 2026-02-25 20:06:05 UTC
Tines Image Registry Unavailable
Resolved in 7 hours - 2026-02-25 15:37:44 UTC
Notification of Scheduled Maintenance for all cloud tenants excluding ap-southeast-2(AWS Sydney)
Resolved in 2 hours - 2026-02-21 16:00:00 UTC
Possible Slow Action Run Processing on Self-Hosted Version 39.0.0+
Resolved in 21 hours - 2026-02-19 21:21:10 UTC
Notification of Scheduled Maintenance for ap-southeast-2(AWS Sydney)
Resolved in 2 hours - 2026-02-13 18:00:00 UTC
Intermittent Errors With Login
Resolved in 2 hours - 2026-02-10 22:48:00 UTC
January 2026
Delayed Action Runs - Multi-Tenant Stacks
Resolved in 32 minutes - 2026-01-22 19:03:00 UTC
Update/Get a JSON Resource API Endpoint Down
Resolved in a minute - 2026-01-16 14:30:00 UTC
December 2025
Delayed Action Runs - euWest1A Region
Resolved in 5 hours - 2025-12-31 11:00:00 UTC
US-West-2 Email Service Issues - December 18, 2025
Resolved in 34 minutes - 2025-12-18 12:53:00 UTC
Delayed Action Runs - US-1 Region
Resolved in 2 hours - 2025-12-17 10:55:30 UTC
Some Tenants are unable to login using Microsoft Authentication
Resolved in an hour - 2025-12-13 01:10:45 UTC
November 2025
MS Team credentials created via Tines Connect Flow auto-expired
Resolved in 3 days - 2025-11-17 21:52:52 UTC
October 2025
Explode mode processing delays in US1 stack between 05:05 UTC and 08:24 UTC
Resolved in 3 hours - 2025-10-24 07:24:00 UTC
Degraded run script and AI action execution in US-West-2
Resolved in 2 hours - 2025-10-20 23:00:00 UTC
Page Navigation Issue in Workflows
Resolved in 3 hours - 2025-10-06 16:07:20 UTC
September 2025
Email Delivery Delayed in EU West Tenants
Resolved in 4 hours - 2025-09-14 21:30:00 UTC
Some Tines cloud tenants are returning 50x errors
Resolved in 2 hours - 2025-09-02 21:45:00 UTC
August 2025
Tunnel action runs failing
Resolved in 3 hours - 2025-08-06 13:09:26 UTC
July 2025
Parse_URL Action Runs Formula Errors
Resolved in a minute - 2025-07-23 17:50:22 UTC
Delayed action runs
Resolved in 8 minutes - 2025-07-18 14:53:33 UTC
TEST - NO ACTION NEEDED
Resolved in 2 minutes - 2025-07-10 09:48:08 UTC
Planned maintenance window currently in progress: Saturday July 5th, 2025 from 08:00 AM to 11:00 AM (UTC)
Resolved in a minute - 2025-07-05 11:00:00 UTC
Formulas in the metadata property of the case action not being processed in some cases
Resolved in 2 hours - 2025-07-03 12:17:00 UTC
Delayed Action Runs affecting some tenants located in USWest2 from 5am UTC+1 to 10:45 UTC+1
Resolved in 6 hours - 2025-07-03 10:00:00 UTC
June 2025
TEST 2025-06-25 - NO ACTION NEEDED
Resolved in 4 minutes - 2025-06-25 06:28:34 UTC
TEST INCIDENT 2
Resolved in a minute - 2025-06-16 20:55:45 UTC
TEST INCIDENT - NO ACTION NEEDED
Resolved in 15 minutes - 2025-06-16 20:45:46 UTC
Some Tines Pages not loading
Resolved in 3 hours - 2025-06-13 14:52:38 UTC
Issue loading some workflows in Tines
Resolved in 35 minutes - 2025-06-13 11:39:00 UTC
May 2025
No incidents for this month
April 2025
Resolved: Brief disruption to cloud tenants in euWest1A between 06:25–06:55 UTC+1, April 4th.
Resolved in a minute - 2025-04-04 05:25:00 UTC
March 2025
No incidents for this month
February 2025
Cloud tenants experiencing slow UI responses and timeouts
Resolved in an hour - 2025-02-27 17:21:00 UTC
Event Transform Throttle Mode delayed
Resolved in 2 hours - 2025-02-24 14:00:14 UTC
Cloud Customers' Action Indicator Stuck Spinning
Resolved in 4 hours - 2025-02-21 22:00:00 UTC
January 2025
Workbench: Cannot to enable tools
Resolved in 3 hours - 2025-01-17 15:35:50 UTC
Some users unable to log into Tines
Resolved in 31 minutes - 2025-01-10 18:00:00 UTC
Some Cases Not being Created in some Tines Tenants
Resolved in 7 hours - 2025-01-08 00:02:28 UTC
December 2024
Some Webhooks dropping events and Received Emails are delayed for some Tines tenants
Resolved in an hour - 2024-12-16 22:46:07 UTC
Intermittent issues with new tenant sign up in US regions
Resolved in 5 hours - 2024-12-11 10:30:21 UTC
"TypeError: 'NoneType' object is not callable" error when creating Event Transform actions in Automatic Mode
Resolved in 38 minutes - 2024-12-10 16:08:00 UTC
Some users unable to view actions within groups.
Resolved in an hour - 2024-12-10 15:15:37 UTC
November 2024
Cases are unavailable for some customers who use the cases board view
Resolved in a day - 2024-11-29 10:49:55 UTC
Slow story runs affecting some cloud tenants
Resolved in 2 hours - 2024-11-26 19:00:00 UTC
Some users unable to log in to their Tines cloud tenant
Resolved in 23 minutes - 2024-11-14 21:08:14 UTC
Issue with some Run Scripts and Automatic Mode Event Transforms
Resolved in 3 hours - 2024-11-11 18:56:00 UTC
Unable to push changes to some stories from test to live
Resolved in 7 hours - 2024-11-06 19:31:24 UTC
Issues accessing Tines hosted in eu2
Resolved in an hour - 2024-11-05 15:54:06 UTC
October 2024
Exporting or moving workflows from Test to Live converted no match connectors to match connectors
Resolved in 2 hours - 2024-10-30 15:07:00 UTC
Issue with Tines pages with multiple buttons
Resolved in 4 hours - 2024-10-24 16:12:00 UTC
Some users on tenants using OIDC SSO unable to log into Tines cloud tenants
Resolved in 2 hours - 2024-10-23 14:28:27 UTC
September 2024
UI and event processing delays in US-1
Resolved in 7 hours - 2024-09-25 16:01:18 UTC
Google login not working for some tenants
Resolved in 4 hours - 2024-09-24 15:45:00 UTC
Issues with workflow runs in Tines
Resolved in 2 hours - 2024-09-19 16:44:20 UTC
Issue accessing Cases for some Tines cloud users
Resolved in an hour - 2024-09-03 16:24:00 UTC
August 2024
No incidents for this month
July 2024
Tines UI issues affecting some customers when editing a story with change control enabled
Resolved in 11 hours - 2024-07-12 21:00:53 UTC
June 2024
Response Enabled Webhooks in a partially degraded state.
Resolved in 11 minutes - 2024-06-24 20:15:00 UTC
Delayed action runs for some Tines tenants
Resolved in 2 hours - 2024-06-20 13:00:00 UTC
Sending emails delayed from some Tines cloud tenants
Resolved in 33 minutes - 2024-06-18 16:33:08 UTC
May 2024
Error with pages with a drop down field
Resolved in 2 hours - 2024-05-13 16:01:41 UTC
Possible performance issue on euwest1a tenants
Resolved in 38 minutes - 2024-05-02 10:48:04 UTC
April 2024
No incidents for this month
March 2024
Possible performance issue on us1 tenants
Resolved in 2 hours - 2024-03-25 11:04:36 UTC
Performance issue on eu2 tenants
Resolved in 3 hours - 2024-03-08 17:05:28 UTC
February 2024
Event Processing Errors in EUWest1A
Resolved in 7 hours - 2024-02-11 16:00:00 UTC
Email Errors on EuWest Tenants
Resolved in 2 hours - 2024-02-08 21:53:07 UTC
January 2024
Performance issue on euWest1A tenants
Resolved in an hour - 2024-01-26 09:40:00 UTC
Possible issues with Tunnel connections
Resolved in an hour - 2024-01-08 11:47:28 UTC
December 2023
Possible delayed action runs for some tenants on EU cloud
Resolved in a minute - 2023-12-18 21:50:00 UTC
November 2023
No incidents for this month
October 2023
Possible degraded performance with EU cloud tenants.
Resolved in an hour - 2023-10-18 19:29:51 UTC
September 2023
No incidents for this month
August 2023
No incidents for this month
July 2023
No incidents for this month
June 2023
Actions involving multiple DATE formulas returning errors
Resolved in 5 hours - 2023-06-27 21:34:11 UTC
Action runs delayed
Resolved in 3 hours - 2023-06-27 11:45:05 UTC
Cloud Tines tenants unable to publish stories
Resolved in an hour - 2023-06-23 23:10:00 UTC
Tines Build APIs not functioning on cloud tenants
Resolved in 6 hours - 2023-06-07 19:34:21 UTC
May 2023
No incidents for this month
April 2023
Scheduled Maintenance - Wednesday 19th April 08:00 IST/03:00 EST
Resolved in 30 minutes - 2023-04-19 07:30:00 UTC
Scheduled actions in unpublished stories activated between 08:30 and 10:25 UTC Saturday April 15th
Resolved in 2 hours - 2023-04-15 09:25:00 UTC
Scheduled Maintenance - Saturday April 15th
Resolved in an hour - 2023-04-15 08:49:05 UTC
Tines unavailable for some users
Resolved in 10 minutes - 2023-04-04 20:58:23 UTC
March 2023
Elevated error rates on shared stacks
Resolved in a minute - 2023-03-23 16:07:00 UTC
Issues creating new stories
Resolved in a minute - 2023-03-16 13:59:00 UTC
Action runs significantly delayed
Resolved in an hour - 2023-03-13 10:26:42 UTC
"We're sorry, an error has occurred" message appearing for some Tines cloud tenants
Resolved in an hour - 2023-03-08 15:39:00 UTC
February 2023
Transitioning Between Multiple Pages
Resolved in an hour - 2023-02-23 14:29:31 UTC
Tines Cloud Tenant Outage
Resolved in 15 minutes - 2023-02-15 14:51:52 UTC
January 2023
No incidents for this month
December 2022
No incidents for this month
November 2022
Some Tines forms will have title and description fields repeated
Resolved in a minute - 2022-11-22 10:30:00 UTC
Delay Actions fail to emit some Events
Resolved in a day - 2022-11-16 11:38:17 UTC
October 2022
Webhook, API & UI errors on multitenant stack
Resolved in a minute - 2022-10-07 18:23:25 UTC
September 2022
UI Errors
Resolved in a minute - 2022-09-29 17:12:00 UTC
5xx responses for single tenant cloud customers
Resolved in a minute - 2022-09-24 07:55:00 UTC
August 2022
Action Runs delays for multi-tenant cloud customers
Resolved in a minute - 2022-08-26 21:00:00 UTC
Scheduled actions not running for customers on legacy license
Resolved in a minute - 2022-08-18 11:13:00 UTC
Webhooks not processing requests
Resolved in 2 hours - 2022-08-17 17:54:34 UTC